Vehicle insuranceProcedure for damaged persons

Find out from the at-fault-person, preferably by checking their documents:

• their name, surname and place of residence,
• the name, surname and residence or business name and registered office of the owner of the at-fault-vehicle,
• the registration (license plate number) of the at-fault-vehicle,
• the policy number,
• the number of the insurance card (complete details from section 4) or the number of the border insurance document for this vehicle and, if possible, photocopies of these documents.

Fill in a claim notification form with the other parties involved in the accident, or use the Accident Report.

If no such form is available, if possible, draw up a written document together with the other parties involved in the accident, giving all the basic identifying details of the accident (in particular the date, time and place of the accident, the parties and vehicles involved), describing how the accident occurred and what damage was caused and to whom. Do not forget to include witnesses, a plan or sketch of the accident site, photo documentation of the accident site, etc. Write down the names and addresses of the drivers of the other vehicles involved, the details of these vehicles (in particular the registration (license plate) number, the make and type and colour of the vehicle) and details of witnesses to the accident.

In the event of a traffic accident resulting in the:

• killing or injuring a person,
• material damage apparently exceeding CZK 100,000 to any of the vehicles involved, including the goods being transported, or to other property,
• material damage being caused to the property of a third party,

immediately report the accident to the police of the country.

If-the accident is investigated by the police, sign the police report only if you agree-with its wording. If you disagree, please state your objections. The same applies to the signature on the Accident Report. However, do not sign anything you do not understand or agree with. In many countries, a signed Accident Report is taken as an acknowledgement of fault.

As the injured party, you can then contact us directly as the insurer of the vehicle that caused the accident or you can contact our claims representative in the country concerned, who will discuss and resolve the claim with you.

In the event of telephone communication or correspondence, always give as much information as possible about the accident and the at-fault-vehicle.